All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.
Products deemed faulty are considered to have material or manufacturing flaws that:
- would have stopped you from buying it, if you had known about the fault;
- are unsafe or create an unsafe situation;
- are significantly different from the images or description presented.
A refund will not be issued for any or all of the following reasons:
- If you changed your mind;
- If you accidentally ordered the wrong product;
- If you decided you did not like the product;
- If you found the item cheaper somewhere else;
- If you have no use for the product.
Provided the item(s) are deemed faulty upon return, we will also refund you for the shipping cost incurred to return the product for review. To ensure that this cost is included in your refund amount, please ensure an official copy of the return shipping receipt is included in the return package. Unfortunately, if this document is not provided at the time of return, we will be unable to process this cost as part of your refund.
If an item is returned and not deemed faulty by our team, you will not be refunded and any costs that were incurred to return the product(s) for review will not be refunded.
Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.
In the unfortunate situation where you would like to return your product due to change-of-mind or manufacturing fault, please contact our Customer Service Team to start the Return Process. Please do not return the product without first contacting our Customer Service Team. We cannot guarantee any refund or return credit if this process is not followed.
Contact the customer Service team through: firstname.lastname@example.org